10 Common Misconceptions about IT Outsourcing

Technology is constantly evolving and it often remains to be seen how the newest advancements will affect businesses. One thing that has remained constant, though, is the need for IT Outsourcing. A company cannot be expected to have all of these capabilities in-house so they turn to a service provider who can handle it all from start to finish.

Here are 10 common misconceptions about IT outsourcing.

1. Poor Service Quality –

Many people believe that outsourcing will provide lower quality service than internal IT, or they will try to cut corners in order to save money. That’s just not true and is actually the opposite of what happens. When you outsource your IT needs you have access to a knowledgeable team who is dedicated to providing top-of-the-line service to you. They have your best interests in mind and do whatever it takes to make sure that your needs are met appropriately so that your business can run smoothly.

2. Losing Control –

It may seem like there is less control when you outsource but really the opposite is true. When a company hires an outsourcer they are basically handing over full control of their IT operations to that company. This means that the outsourcer will work closely with you and provide a high level of personalized service. You will have access to real-time monitoring, actionable reports, and instant problem-solving capabilities so that you know exactly what is going on with your system at all times.

3. Disregarding Security –

Security is an important component of any business and outsourcing will not prevent you from properly securing your network, hardware, software, or data. In fact, outsourcers are more likely to have better security protocols in place because they deal with sensitive information all the time so it’s a vital part of their operations.

4. IT Disparity –

Many people assume that when they outsource their IT services it will lead to an extreme disparity in terms of personal attention and service quality from one business to the next, but this does not hold true. When you work with a reputable outsourcer they provide an array of services for all types of businesses, so you will receive the same type of service no matter what your business size.

5. The ‘One Size Fits All’ Approach –

Many people think that all outsourcers operate in the same way but this is simply not true. When it comes to IT outsourcing there are many different companies out there with numerous approaches to the process. Some companies will focus more on the hardware and network while others will put an emphasis on software support services, so it is important to choose a company that meets your unique needs.

6. IT Personnel Layoffs –

Many people also believe that outsourcing will cause you to lay off some of your IT personnel, which is not true at all. In fact, outsourcing can actually streamline your processes and make things more efficient so that you need less IT personnel overall. You will have an outsourcer who is always accessible to help with any issues that may arise in order to assure the smooth running of your business operations.

7. Loss of Decision-Making Capability –

Many people assume that outsourcing your IT will mean you lose the capability to make important decisions for your business, but this is not true at all. When a company outsource their IT they often use an advisory-based model where advice and recommendations are offered rather than actual decision-making capabilities. The outsourcer provides insight and feedback as needed to further the goals of your business and help you meet all of your objectives.

8. No Long-Term Commitment –

When people think about outsourcing they often believe that there is no long-term commitment involved because the service can be easily canceled when needed, but this is not true at all. When working with a good outsourcer they will make an effort to provide top-quality service so that clients remain loyal to their services. A reputable outsourcer will take pride in the companies that they work with and want to see them succeed so you can expect your outsourcer to have a long-term commitment involved.

9. Unreliable Technology –

Many people believe that when you outsource your IT services the technology that you are using becomes unreliable. This is not true at all and outsourcing provides a more stable business environment with continuous service availability. You will always know that your outsourcer has a vested interest in seeing that your operations run smoothly, so they will do whatever it takes to keep things running at their peak efficiency and quality.

10. Loss of Control –

The final common outsourcing myth that we will discuss is the notion that when you outsource your IT services you lose all control over your business. In reality, there are numerous ways to gain control without actually having direct access to your hardware and software applications. There are many different types of networks with a variety of options so you can design your network in a way that will let you have full access and control without needing to manage the day-to-day operations yourself.

Misconceptions are everywhere no matter what you are doing, so it is important to do your research before making any decisions. When it comes to IT outsourcing misconceptions can be a major problem, so make sure that you avoid the most common myths before signing on with anyone for your IT services.

Many businesses are hesitant to outsource IT services because they feel as if it may be complicated and difficult but this is not true at all. In fact, outsourcing your IT is a great way to simplify your business operations and reduce costs in the long run. You can streamline all of your processes by outsourcing so you only deal with a single outsourcer rather than trying to handle everything on your own.

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